Shipping policy

Shipping Policy

Thank you for visiting and shopping at SecondChanceEyewear.com.  We ship all of our orders via USPS, UPS, FedEx or DHL. You will receive an email update with your tracking number once your order has shipped.  We will usually ship within 1-3 business days of receiving cleared payment, excluding weekends and holidays.  We do however endeavor to ship the next business day.

Shipping Cost

At Second Chance Eyewear & Accessories, we understand that shipping requirements can vary for domestic and international orders. This shipping policy outlines our procedures and guidelines for shipping both domestically and internationally to ensure a smooth and transparent process for our customers.

  1. Domestic Shipping: a. We offer shipping services for orders within the domestic region/country. b. Domestic orders are typically processed and shipped within 1-3 days after the order is placed, excluding weekends and holidays. c. Shipping options, including available carriers and estimated delivery times, will be displayed during the checkout process. d. Please ensure that the shipping address provided is accurate and complete to avoid any delays or delivery issues.

  2. International Shipping: a. We offer shipping services for international orders to select countries. b. International orders are typically processed and shipped within 6-12 business days after the order is placed, excluding weekends and holidays. c. Shipping options, available carriers, and estimated delivery times may vary depending on the destination country. This information will be displayed during the checkout process. d. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. The recipient is responsible for any additional charges incurred.

  3. Shipping Rates and Methods: a. Shipping rates for both domestic and international orders are calculated based on factors such as order weight, destination, and shipping method. b. During the checkout process, you will have the option to select the desired shipping method and view the corresponding shipping costs. c. We partner with reliable shipping carriers to ensure efficient and secure delivery of your orders.

  4. Tracking and Order Status: a. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. b. You can also access your order status and tracking information by logging into your account on our website. c. Please allow some time for the tracking information to be updated by the shipping carrier.

  5. Customs and Import Duties: a. For international orders, customs duties, taxes, and fees may be imposed by the destination country's customs authorities. b. Any additional charges related to customs clearance are the responsibility of the recipient. c. Customs policies vary by country, and we recommend contacting your local customs office or reviewing the customs regulations of your country for further information.

  6. Shipment Delays and Exceptions: a. While we make every effort to ensure timely delivery, please note that shipment delays may occur due to factors beyond our control, including customs inspections, weather conditions, or transportation disruptions. b. We will work closely with our shipping carriers to resolve any issues and minimize delays as much as possible.

  7. Returns and Exchanges: a. Please refer to our Return Policy for information on returning or exchanging products for domestic and international orders.

  8. Changes to the Shipping Policy: a. We reserve the right to modify or update this shipping policy for varying domestic and international orders without prior notice. b. Please refer to the latest version available on our website or contact our customer support for the most up-to-date information.

Processing and Delivery Times

All orders are processed within 24 hours of confirmed payment. Standard shipping typically takes between 2-5 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order via USPS, UPS, FedEx or DHL.  Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Customs Fees and Import Taxes

Second Chance Eyewear & Accessories is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).

Exchanges

Unshipped orders are eligible for an exchange.   If you've received an order and you're are not 100% satisfied, the fastest way to ensure you get what you want is to return the item you have.  To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  Once the return is accepted, make a separate purchase for the new item.  You have 30 days after receiving your item to request an exchange.  Non-US orders are not eligible for an exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cancellation Policy

At Second Chance Eyewear & Accessories we understand that circumstances may arise where you need to cancel an order. We strive to provide a seamless and customer-centric experience, including addressing cancellations. This shipping policy outlines our procedures and guidelines for order cancellations.

  1. To request a cancellation, please contact our customer support team as soon as possible via email: info@secondchanceeyewear.com

  2. Please provide the necessary details, including your order number and the reason for cancellation.

  3. Timeliness of Cancellation Requests: a. We will make every effort to accommodate your cancellation request if the order has not yet been shipped. b. If the order has already been shipped, we will be unable to process the cancellation request and it will be treated as a return (refer to our Return Policy for further details).

  4. Cancellation Confirmation: a. Upon receiving your cancellation request, our customer support team will review the order details to determine its status. b. We will notify you via email or other appropriate communication channels to confirm whether the cancellation request can be processed.

  5. Refunds for Cancelled Orders: a. If your cancellation request is approved and the order has not been shipped, we will initiate a refund for the full amount paid, including any applicable shipping fees. b. The refund will be issued using the original payment method used during the purchase, and the processing time may vary depending on your financial institution.

  6. Limitations and Exclusions: a. This shipping policy specifically applies to cancellations before the order has been shipped. Once the order has been shipped, please refer to our Return Policy for further instructions on returning the product. b. We are unable to cancel orders that have already been processed and shipped. In such cases, please follow the return process outlined in our Return Policy to receive a refund or exchange the product.

  7. Communication and Support: a. Our customer support team is available to assist you with any questions or concerns regarding order cancellations. b. We will make every effort to respond to your cancellation request and provide timely updates on the status of your order.

  8. Changes to the Shipping Policy: a. We reserve the right to modify or update this shipping policy for cancellations without prior notice. b. Please refer to the latest version available on our website or contact our customer support for the most up-to-date information.

Lost or damaged purchases

At Second Chance Eyewear & Accessories, we strive to ensure that our customers receive their purchases in excellent condition. However, we understand that unforeseen circumstances can sometimes result in lost or damaged packages during the shipping process. This shipping policy outlines our procedures and guidelines for addressing such situations.

  1. Reporting Lost or Damaged Packages:  If you receive a package that appears to be damaged, please document the condition of the package with photographs if possible.  If you receive a package that is missing items or does not arrive within the estimated delivery timeframe, please contact our customer support team immediately.

  2. Contacting Customer Support:  To report a lost or damaged package, please reach out to our customer support team via email, phone, or through our designated customer support channels. b. Provide the necessary details, including your order number, tracking number (if available), and a description of the issue.

  3. Investigation and Resolution:  Upon receiving your report, our customer support team will initiate an investigation with the shipping carrier.  We may request additional information or documentation from you to aid in the investigation process. c. We will keep you informed about the progress and estimated resolution time.

  4. Replacement or Refund:  If the package is confirmed to be lost or damaged during transit, we will offer you the choice between a replacement or a refund.  In the case of damaged items, we may require you to return the damaged products or provide photographic evidence for verification purposes.  If a replacement item is available, we will ship it to you at no additional cost. If a replacement is not available, a refund will be issued.

  5. Timelines for Resolution:  The investigation process may vary depending on the shipping carrier and the specific circumstances of the case.  We will make every effort to resolve the issue in a timely manner and provide you with regular updates.  Please note that certain cases, such as international shipments or circumstances beyond our control, may require additional time for resolution.

  6. Limitations and Exclusions:  Our shipping policy covers lost or damaged packages during transit but does not extend to items damaged due to customer misuse or mishandling after delivery.  We are not responsible for delays caused by factors beyond our control, such as natural disasters, customs issues, or public holidays.

  7. Insurance and Liability:  We may choose to insure packages against loss or damage, depending on the shipping method and destination. Any applicable insurance coverage will be outlined during the checkout process.  We will be liable for lost or damaged packages up to the extent of the insurance coverage, if applicable.


We value your satisfaction as a customer and strive to provide a seamless shopping experience. If you have any questions or require further assistance regarding our shipping policy for cancellations, please do not hesitate to contact our customer support team.

This shipping policy is subject to change and may be updated without prior notice. Please refer to the latest version available on our website or contact our customer support for the most up-to-date information

If you have any questions or concerns regarding your order, feel free to contact us at info@secondchanceeyewear.com