Refund policy

Return & Exchange Policy

 

Before Requesting a Return

We take great pride in our craftsmanship and in the care we put into every frame, whether restored, customized, or created from new old stock. Each piece is carefully inspected, documented, and packaged by hand before leaving our workshop. Because of the nature of vintage and custom eyewear, minor variations in finish, patina, or lens tint are part of the artistry and authenticity that define every Second Chance Eyewear piece.

  • Please review your order carefully before checkout. Once customization begins or lenses have been fitted, the order cannot be modified or canceled.

At Second Chance Eyewear, we are committed to ensuring your satisfaction with our products. Please review our return and exchange policy below:

 

General Returns for Non-Luxury and Non-Limited-Edition Items

• Eligibility: Items not classified as luxury or limited edition can be returned or exchanged within 14 days from the date of delivery.

• Condition: Returned products must be unused, with all original tags, labels, and protective packaging intact.

• Process: To initiate a return or exchange, please contact us at [insert contact email] with your order number and reason for return. We will provide a Return Authorization (RA) number and further instructions.

• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

 

Luxury and Limited-Edition Items

• Final Sale: All items designated as “Luxury” or “Limited Edition” are final sale.

• No Returns or Exchanges: By purchasing these items, you acknowledge and accept that they are not eligible for return, exchange, or refund under any circumstances.

 

Custom and Personalized Items

  • Each customized frame and lens combination produced by Second Chance Customs™ is treated as a one-of-one creation. Our custom eyewear — including any frame fitted with Second Chance Customs™ lenses or otherwise modified from its original manufacturer configuration — is considered a personalized item under global consumer protection standards.
  • Because of the handcrafted nature of these builds, and the unique optical and aesthetic characteristics introduced during customization, these items are final sale and not eligible for return, refund, or exchange once work has begun.

This policy applies even if the customer did not select the specific color, tint, or lens style. Any eyewear that has been customized or altered by Second Chance Eyewear or its affiliates is considered clearly personalized and is therefore exempt from the European Union’s 14-day cooling-off period under Directive 2011/83/EU, Article 16(c).

If your order includes a mix of stock and custom items, only the non-customized products may qualify for standard return consideration, provided they are unused and in their original packaging.

Additional Information

• Restocking Fee: A restocking fee of up to 15% may apply to eligible returns that are not defective or the result of our error.

• Refund Method: Refunds will be issued to the original payment method once the return is inspected and approved.

• Processing Time: Please allow up to 7 business days from the time we receive your return for processing.

• Custom Items: Frames with custom lenses are not eligible for return unless the frames themselves are defective.

 

How to Initiate a Return or Exchange

1. Contact Us: Email us at info@secondchanceeyewear.com within the specified return period, providing your order number and reason for return or exchange.

2. Receive RA Number: We will respond with a Return Authorization (RA) number and detailed instructions.

3. Ship the Item: Securely package the item, including all original packaging and accessories, and clearly mark the RA number on the outside of the package.

4. Inspection and Refund: Once received, we will inspect the item and process the refund or exchange as applicable.

 

For any questions or further assistance, please contact our customer service team info@secondchanceeyewear.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@secondchanceeyewear.com.